Legal and Compliance

Declaration of Compliance

Basic policy on protecting personal information

In the above file Procedures for disclosure, correction, suspension of use, etc., of retained personal data
For details on procedures for disclosure of retained personal data, etc. click here

Information on complaint consultation counters (complaint handling and dispute resolution measures

1. Our complaint consultation counter
We will respond sincerely and promptly to customer complaints and consultations in an effort to gain the understanding of our customers.
Reception
Tel.: 03-3502-6610 (main)
Name of department in charge: Legal Compliance Department
Reception hours: Mon to Fri, 09:00 to 17:00 (excluding holidays and year-end and New Year holidays)

2. Other complaint/dispoute resolution counters
In addition to the above, the Japan Investment Advisers Association, of which the Company is a member, will work to resolve complaints and disputes through the following organizations that outsource complaint resolution and mediation.
Specified non-profit corporation securities and financial products consultation center (FINMAC)
Tel.: 0120-64-5005 (toll free number)